Terms of Service

1. Provider

The Tryvo platform (“Tryvo”, the “Service”) is operated by:

Wave Commerce Limited
Unit 1113, 11/F, Peninsula Centre
No. 67 Mody Road, Tsim Sha Tsui
Hong Kong
Email: kontakt@tryvo.io

2. The Service

Tryvo is a software-as-a-service platform that enables e-commerce brands (“Brands”) to collect user-generated video content (“UGC”) from their own customers. The Service includes: Shopify store integration, automated post-purchase invitations, a guided video submission flow for the Brand’s customers (“Submitters”), AI-assisted quality scoring of submissions, and automated reward fulfillment (discount codes, cashback refunds, or free products) issued through the Brand’s own Shopify store.

The Service is directed at businesses. By registering, you confirm that you are acting in the course of a business and not as a consumer.

3. Accounts & Eligibility

You must provide accurate information during registration and keep your credentials secure. You are responsible for all activity under your account, including activity by team members you invite. We may suspend or terminate accounts that violate these Terms or are used for unlawful purposes.

4. Subscriptions, Trials & Billing

• Paid plans are billed through Shopify's billing system and appear on your Shopify invoice. Plan features, usage limits, and prices are shown on the pricing page and in the app.
• New brands receive a free trial (currently 14 days) with the features of the trial plan. When the trial ends, a paid subscription is required to continue using the Service.
• Subscriptions renew automatically each billing cycle (monthly or yearly) until cancelled. You can cancel at any time via your plan settings or by uninstalling the app; cancellation takes effect at the end of the current billing cycle.
• Refunds are governed by our Refund Policy.
• We may change prices or plan structures with reasonable advance notice; changes apply from your next billing cycle.

5. Usage Limits & Fair Use

Each plan includes usage quotas (e.g. video submissions per billing cycle, AI analysis runs, reference uploads, campaign counts). Quotas reset each billing cycle. We may throttle or reject usage that exceeds your plan’s quotas or that materially deviates from normal business use, and may offer an upgrade instead.

6. Content & UGC Licensing

Your content. You retain all rights to content you upload (product data, briefings, reference materials). You grant us a limited, worldwide, non-exclusive license to host, process, and display this content solely to provide the Service.

Submissions. Videos and related information submitted by your customers through Tryvo are made available to you under the submission terms shown to the Submitter during the submission flow. You are responsible for using submissions in accordance with those terms and applicable law, including advertising rules on testimonials and the disclosure of incentivized content in your market (e.g. clearly labelling rewarded UGC when used in advertising).

Your customers’ data. You warrant that you have a lawful basis to share your customers’ data (names, email addresses, order information) with us for the purposes of the Service, and that invitation emails sent on your behalf comply with applicable e-marketing law in your customers’ jurisdictions.

7. AI Features

Submission scoring, transcription, and campaign intelligence use artificial intelligence models operated by third-party providers. AI output is generated automatically, may be inaccurate, and is provided to support — not replace — your own review. Reward and approval decisions triggered from AI scores are your responsibility; you can review every submission manually before approving it.

8. Acceptable Use

Use of the Service is subject to our Acceptable Use Policy, which is part of these Terms.

9. Intellectual Property

The Service, including its software, design, and branding, is and remains our property or that of our licensors. No rights are granted except as expressly set out in these Terms. Feedback you provide may be used to improve the Service without obligation.

10. Data Protection

Our Privacy Policy describes how we handle personal data. Where we process personal data of your customers on your behalf, our Data Processing Agreement applies and is incorporated into these Terms. The current list of subprocessors is published at tryvo.io/legal/subprocessors.

11. Third-Party Services

The Service integrates with third-party platforms (in particular Shopify and Klaviyo). Your use of those platforms is governed by your agreements with them. We are not responsible for third-party services, their availability, or changes to their APIs that affect the Service, though we will use reasonable efforts to adapt to such changes.

12. Availability & Beta Features

We aim for high availability but do not guarantee uninterrupted or error-free operation. Features marked as beta or early access are provided as-is, may change or be withdrawn at any time, and are excluded from any availability commitments.

13. Warranties

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

14. Liability

To the maximum extent permitted by applicable law: (a) neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data; and (b) our total aggregate liability arising out of or in connection with the Service is limited to the fees you paid us in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for fraud or for death or personal injury caused by negligence).

15. Indemnity

You will indemnify us against third-party claims arising from (a) content you upload or distribute through the Service, (b) your use of submissions in violation of applicable law or the submission terms, or (c) invitation emails sent at your instruction without a lawful basis.

16. Term & Termination

These Terms apply as long as you use the Service. You may terminate at any time by cancelling your subscription and deleting your account. We may terminate or suspend access with reasonable notice, or immediately for material breach. Upon termination, sections that by their nature survive (including 9, 13–15, and 18) remain in effect. Data deletion after termination is described in the Privacy Policy and DPA.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced by email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, excluding its conflict-of-law rules. The courts of Hong Kong have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to mandatory consumer or local law provisions that apply notwithstanding this choice.

19. Miscellaneous

• If any provision of these Terms is held invalid, the remaining provisions stay in effect.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• These Terms, together with the documents referenced in them, are the entire agreement between the parties regarding the Service.